Terms and Conditions

1. General Terms

• We provide professional cleaning services for homes, offices, and commercial spaces.
• By booking, you confirm that you are at least 18 years old or have parental/guardian consent.
• We reserve the right to modify these terms without prior notice.

2. Booking & Payment

• Services must be booked online through our mobile number.
• Full payment is required at the time of booking.
• Secure third-party payment processors handle transactions; we do not store payment details.

3. Service Availability

• All bookings are subject to availability.
• We may cancel or reschedule services due to unforeseen circumstances.
• Services are provided only in the areas specified on our website.

4. Customer Responsibilities

• Client must ensure access to the property at the scheduled cleaning time.
• Secure valuables and fragile items before service.
• Communicate special instructions in advance.

5. Service Quality Guarantee

We strive for top-quality service. If unsatisfied, contact support within 24 hours, and we will work toward a resolution.

6. Cancellations & Refunds

• Cancellations must be made at least 24 hours in advance.
• Late cancellations are non-refundable.
• Refunds (if applicable) will be processed within 5-7 business days.

7. Liability

• We are not responsible for pre-existing damage to property or belongings.
• Our liability is limited to the service amount paid.

8. Contact Us

For any inquiries, contact our support team:

Email: alwadialahmar2015@gmail.com
Phone: +971 56 564 1372
WhatsApp: +971 55 594 2883